I'm experiencing the same problem. The player says the tunes are rolling but when I click on the LiveWebDJ preview player it says I'm not connected. Quite frustrating because I keep getting email notifications saying encoder 1 is down.
No one seems to be minding the store at LiveWebDJ. I can't get any reply's for the last two weeks. If they are affected by the COVID-19 situation they should at least inform us.